Cyberlink Bd & 3d Advisor Windows 10



4K UHD-BD can't be played : SGX Error with i8100 (Kaby Lake) & Windows 10
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CyberLink BD & 3D Advisor is a smart program that checks and shows you if your computer is able to play Blu-Ray Discs and 3D videos. Software Information of CyberLink BD & 3D Advisor 2.0.4606.0.

  • BD3D Advisor How to uninstall BD3D Advisor from your PC BD3D Advisor is a Windows application. Read below about how to uninstall it from your computer. It was created for Windows by CyberLink Corp. More info about CyberLink Corp. Can be seen here. Usually the BD3D Advisor application is installed in the C:Program FilesCyberLinkAdvisor.
  • After checking for the Blu-ray Disc compatibility, click Save Log and then attach the.zip file to the question. (BD part) (BD part) After checking for the Blu-ray 3D compatibility, click Save Log and then.
ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Solved byMar 28, 2018 13:04 Good evening,
I have set up my new HTPC with the goal of playing UHD-BD on my 4k TV. After hours of analysis and experiment, I must say that my project with PowerDVD 17 UHD-BD failed to play. The support, unfortunately, does not answer yet.
Software:

  • PowerDVD 17 Ultra

  • Windows 10 64 Bit Prof. with Kodi

  • SGX installed

  • Intel Management installed

  • Newest graphics driver for the HD 630

  • DVB Viewer Server


Hardware:

  • Intel i3 8100 (8. generation)

  • Gigabyte Z370N with SGX enabled in the Bios, 512 MB located Ram

  • 128 GB Samsung SSD + 6 TB WD RED

  • 8 GB DDR 4 RAM

  • Digitial Devices 4x Sat Receiver

  • Pioneer bdr-211ubk


(In my eyes the most expensive UHD-BD Player that doesn't work. The hardware and software is the from Cyberlink recommend hardware for UHD-BD.)
In the windows device manager I can see the SGX enabled and also the Intel tool says it is active. Cyberlink Bd & 3d Advisor Windows 10
I tried to

  1. activate and deactivate the SGX setting in the bios, no affect

  2. I installed the IME (Intel Management Engine) frim the Gigabyte page

  3. I updated the graphics driver

  4. I changed the graphics RAM settings in the Bios

  5. I installed the PowerDVD 14 which is bundled with the BD-Drive

  6. I checkt the SGX service in the windows/settings and it is running

  7. I connected the HDMI port directly to the TV (before there was my Onky 646 in between)

  8. I disabled the lan and connected the HTPC to a separate WIFI over my smartphone

  9. I disabled the windows firewall

  10. I reinstalled PowerDVD 17 Ultra


-> Result: I still get the same error message. Error code 21204 and E8814001
I have no idea to get the 4k movie running and I spent hours to search and try what I can. I assume that the problem is in the PowerDVD Software
Does anybody have an idea what I can do? Or is UHD-BD only a marketing gag and is running only in a laboratory environment?
Please help , Thanks!!!
Christian
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This message was edited 3 times. Last update was at Mar 29. 2018 04:37

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ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Mar 28, 2018 16:55 Has anybody an idea which Intel Managment Engine I should install to remove the error that this isn't installed? I took now different Version from intel, ASUS, Gigabyte but the message stays. At the moment I have the original version from gigabyte https://www.gigabyte.com/de/Motherboard/Z370N-WIFI-rev-10#support-dl Intel Management Engine Interface [11.7.0.1054] 2017.11.30

This message was edited 1 time. Last update was at Mar 29. 2018 04:35

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CyberLink-ModeratorSenior MemberPrivate MessageJoined: Feb 27, 2018 01:01Messages: 236Offline
Mar 28, 2018 20:40
Hello,
Can you please reply with your support ticket number right away so we can pass it on and investigate?
Cheers
PowerDVD Moderator
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ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Mar 29, 2018 02:23 My support ticket number is CS001873213.
I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian

This message was edited 1 time. Last update was at Mar 29. 2018 04:33

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QC2.0ContributorPrivate MessageJoined: Apr 27, 2016 04:02Messages: 485Offline
Mar 29, 2018 05:53
QuoteMy support ticket number is CS001873213.
I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian

Windows Did you try BIOS update from Gigabyte?
I found there is a new version BIOS F3 that released on 3/8 at Gigabyte page.
Advisor It also improves the graphics compatibility. Reply
ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Mar 29, 2018 05:56Quote
QuoteMy support ticket number is CS001873213.
I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?
Best regards
Christian

Did you try BIOS update from Gigabyte?
I found there is a new version BIOS F3 that released on 3/8 at Gigabyte page.
It also improves the graphics compatibility.
Hi, yes I tried the F2 and F3. No difference. Reply
ghostariesNewbie Private MessageJoined: Mar 31, 2018 05:03Messages: 2Offline
Mar 31, 2018 05:09
I have the same issue about that. Can anyone help how to solve it? Thank you~~
Reply
nilsmanNewbie Private MessageLocation: EuropeJoined: Jun 28, 2014 16:46Messages: 8Offline
Apr 03, 2018 11:45 Same problem here also.
I have spent quite a few hours trying to get this to work (have UHD blu ray working fine on a older Z170 AsRock board so I know how it's done).
I suspect it is related to the Gigabyte BIOS and Intel ME. Have tried all 3 BIOS versions available in combination with both Win 10 1703 and 1709. Have also tried endless combination of Intel ME, Intel SGX and Intel Graphics drivers. Nothing works and always the same error as posted above.
The only thing I might add is that HDCP 2.2 seems to be working with some combinations of all this but not all (I test this using Netflix 4K as that requires HDCP 2.2 and Advanced Protected Audio/Video). I have noted that Cyberlink UltraHD blu ray advisor is not reliable when it comes to HDCP 2.2/APAV. Sometimes it says HDCP 2.2 and/or APAV or 'NO' but I still get Netflix 4K to work. Other times it is right.
Have logged a support case with Gigabyte so we will see what they say...
PS. Do you guys have these Errors in the Windows Event Viewer?
AESMService: Platform Services error
and
AESMService: Platform Services initialization failed due to Long Term Pairing failure

This message was edited 1 time. Last update was at Apr 03. 2018 11:48

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QC2.0ContributorPrivate MessageJoined: Apr 27, 2016 04:02Messages: 485Offline
Apr 04, 2018 05:38 ASRock is fine on my end, too.
So, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?
ghostaries?

This message was edited 1 time. Last update was at Apr 04. 2018 05:40

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ChristianGNewbie Private MessageJoined: Mar 28, 2018 08:25Messages: 5Offline
Apr 04, 2018 05:38
QuoteASRock is fine on my end, too.
So, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?

As in my initial post, the Gigabyte Z370N Reply
nilsmanNewbie Private MessageLocation: EuropeJoined: Jun 28, 2014 16:46Messages: 8Offline
Cyberlink Bd & 3d Advisor Windows 10Apr 04, 2018 11:52
Yes, same - Gigabyte Z370N WIFI (rev. 1.0)
Reply
nilsmanNewbie Private MessageLocation: EuropeJoined: Jun 28, 2014 16:46Messages: 8Offline
Apr 07, 2018 13:35
I've got UHD blu ray working an Gigabyte Z370N now. But it was not easy...
A couple of things that I can suggest for those of you that do not get it working:
* I'm using F2 BIOS.
* Make sure you use Secure Boot + UEFI. I found this to be a bit tricky/unclear in the Z370N BIOS but it is doable. Also set the internal graphics memory as per cyberlink recommendation (I think it's 128 MB).
* I could not get it to work if I installed Windows 10 1703 and then upgraded to 1709 through Windows Update. In the end I had to create a new install USB with the latest Win 10 1709. This is probably because Windows Update 'upgrades' SGX to the very latest version when upgrading Windows. And that version can then not be downgraded. But if you install 1709 directly and SGX separately it seems to not upgrade SGX from Windows Update.
After the fresh install of Windows 10 1709 I installed the following:
* Intel INF installation 10.1.1.45: http://download.gigabyte.eu/FileList/Driver/mb_driver_chipset_intel_rs3.zip
* Critical ME firmware + software update: http://download.gigabyte.us/FileList/Utility/mb_utility_intel-me-critical-fw_B17.1218.1.zip
* Intel VGA Driver 23.20.16.4849: http://download.gigabyte.eu/FileList/Driver/mb_driver_vga_intel_64_rs3.zip
Then set SGX in BIOS to 'Enabled' in BIOS and installed:
* Intel® Software Guard Extensions Platform 1.9.100.41172: http://download.gigabyte.eu/FileList/Utility/mb_utility_sgx_1.9.100.41172.zip
* PowerDVD version 14 (or 17)
Intel ME and SGX are still not working at this stage (even though they should) and you get the error above in PowerDVD. I had to also install this as a final step:
* Intel INF installation 10.1.17541.8066: http://download.gigabyte.eu/FileList/Driver/mb_driver_chipset_intel_10.1.17541.8066.zip
And then Intel ME and SGX starts working and I could play UHD blu ray.
I'm not sure if these exact steps and drivers are necessary to get it working. But one thing is sure. You cannot install any combination of windows 10 version, drivers and BIOS version and get it to work. It might be a different combination of drivers (and install order) if you are using F1 or F3 BIOS or Windows 10 1703. Big thanks to MelonGx at bluray.com forum who shared the drivers he had working on his Z370N. That helped me narrow down a working combination on a new install.
I might do a fresh install in a few weeks to find out excatly what the problems are. If I find out more I'll post it here.
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ghostariesNewbie Private MessageJoined: Mar 31, 2018 05:03Messages: 2Offline
Apr 09, 2018 06:13
QuoteASRock is fine on my end, too.
So, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?
ghostaries?

I use the ASUS Z170 Premium..But the same..Orz.. Reply
Duggyhow656Newbie Private MessageJoined: Mar 18, 2017 03:51Messages: 31Offline
Aug 11, 2018 19:26 Hi, if anyone knows what drivers, ME, Bios works on the asrock Fatal1ty z220 gaming itx/ac board let me know. I have SGX and HDCP 2.2 not available on advisor. Would like to watch a 4K Blu-ray again. I updated things and it messed it up. Thanks a lot for any help.

This message was edited 1 time. Last update was at Aug 11. 2018 19:28

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Duggyhow656Newbie Private MessageJoined: Mar 18, 2017 03:51Messages: 31Offline
Aug 25, 2018 11:54
Hey all, I was able to fix my issues. I ended up downgrading to an earlier BIOS but the trick was resetting the CMOS instead of just doing default settings. I was told by Asrock that a resetting of CMOS wasn’t required but it did the trick. I didn’t know of anything else that helped. Just install whatever drivers they send you and Reset CMOS afterwards. Hope this helps.
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Duggyhow656Newbie Private MessageJoined: Mar 18, 2017 03:51Messages: 31Offline
May 08. 2020 11:57
Hey all, the problem really lies in installing new video drivers for me. I had to reinstall the vga driver on the asrock site for the Z270 to work and I left the ME files the same. you also need to do the HDMI update also (1.66). Hope this helps.
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Internal BD/DVD/CD Writer with 4K ULTRA HD Blu-Ray Playback and M-Disc™ Support

  • Up to 16x² maximum write speed on BD-R media
  • 4K Ultra HD Blu-ray playback
  • Long-term data protection with M-DISC™
  • Scroll down to the FAQ section for compatibility information

Price$160

The BDR-212UBK is an internal SATA Blu-ray, DVD, and CD writer that supports the BDXL and M-DISC format. The drive supports 4K Ultra HD Blu-ray playback using included CyberLink software. The drive can read and write to all BDXL discs1 including BD-R triple-layer 100GB media, BD-R quad-layer 128GB media, and BD-RE triple layer 100GB media, as well as conventional Blu-ray discs (single-layer 25GB media and dual-layer 50GB media). With BDXL and M-DISC support, you can now back up your files with fewer discs than ever before.

The BDR-212UBK includes CyberLink Software, “CyberLink Media Suite 10” only for Windows OS. PowerDVD™14 delivers award winning playback software and will even upscale standard-definition content to high-definition quality. PowerDirector® 15 LE allows you to import your home movies, edit them, and then upload them to social media sites. Power2Go® 8 gives you the ability to burn your valuable files to Blu-ray (including triple and quad layer BDXL discs), DVD or CD media.

The BDR-212UBK has unique features such as “Easy Setting” function using Pioneer BDR-212UBK Drive Utility. Easy Setting can provide comfortable usability according to purposes. Also, with improved drive software, BDR-212UBK has a prolonged life about twice of conventional models.

Support 4K Ultra HD Blu-ray playback

Support 4K Ultra HD Blu-ray playback using included CyberLink software.

Long-term data protection with M-DISC™ Support

Support reading and writing M-DISC™(DVD, BD: SL25GB/DL50GB/TL100GB) introduced by Millenniata, Inc.

Longer product life with improved drive software

To reduce deterioration of reading performance of disc due to dust and cigarette smoke with high dustproof performance and improved drive software. With this, 212UBK has a prolonged life about twice of conventional models.

“Easy Setting” function with Drive Utility

Equipped with “Easy Setting” function providing comfortable usability according to purposes.

  • “Entertainment Mode” is suitable for enjoying movies and music. It enhances quietness and makes the tray open quietly when playing back BD/DVD or music CDs.
  • “High-performance Mode” , which emphasizes reading and writing speed
  • “Quality Mode” , which emphasizes reading and writing quality
  • “Eco Mode”, which reduces maximum power consumption
*Drive Utility is needed to configure above functions. Download from below URL. https://pioneer.jp/support/download/index-e.html

Store more data

Up to 156% more data storage capacity than a 50GB Dual Layer Blu-ray Disc. The BDXL™ format supports BDXL Blu-ray media (including 128GB Quadruple Layer (QL)¹ and 100GB Triple Layer (TL)¹ Blu-ray Disc™).

Faster burning

Up to 16x2 writing on BD-R single-layer discs, 14x on BD-R DL discs, and 8x writing on BD-R triple-layer discs.

Get to your files faster

With QuickPlay, the amount of time between inserting a ROM disc, and that disc being ready, has been reduced. For movies on DVD and Blu-ray Disc, the disc is ready faster when compared to previous Pioneer drives.

Smooth movie playback

Scratches, fingerprints and other abnormalities on the surface of a disc can sometimes cause Blu-ray and DVD movie playback to stop. When a PowerRead enabled drive is not able to read through obstructed areas of a disc, it will attempt to move forward quickly to the next available data point, resulting in smoother Blu-ray and DVD movie playback3.

A smarter drive

Pioneer drives with Auto Quiet mode, monitor how they are being used and adjust their speed automatically – high speed for data transfer, and low speed for music or movie playback.

A better music experience

Scratches and fingerprints on your CDs can cause them to skip. A drive normally makes a calculated guess at the unreadable data and attempts to correct this to match the original music. However, this is not 100% accurate. PureRead3+, when enabled, makes the drive reread the obscured data to extract the original music as accurately as possible4.

Wide blank media support

Pioneer strives to have best-in-class performance over a wide range of media – our drives achieve this for a large variety of BD and DVD media. Refer to the drive’s media support list for all supported media and the write speed that can be achieved.

Peak Power Reducer

This power saving mode enables the drive to suppress power consumption at peak operation. It keeps stable operation in case of drop in power supply.

WHAT'S IN THE BOX

  • Computer drive - BDR-212UBK
  • Software disc – CyberLink Media Suite 10 for Ultra HD Blu-ray
  • Owners’ manual
  • Warranty document


PowerDVD™ 14 UHD-BD

PowerDVD is the market-leading media player for Blu-ray & Ultra HD Blu-ray. Watch high definition movies. Enjoy better picture and audio quality than streaming.


Power2Go8®

Burn all media to any disc, includes system recovery tools. BDXL™ format supports 128GB Quadruple Layer and 100GB Triple Layer Blu-ray discs.


PowerDirector15 LE

Make movies with fast, powerful video editing tools. Edit your high definition movies and upload them to social media websites with the included software.


Instant Burn5

Burn content to disc instantly with packet writing technology


Label Print2.5

Design and print stylish disc labels in just 4 easy steps


PhotoDirector8 LE

Complete editing and adjustment tools to bring your photos to life.


ColorDirector5 LE

ColorDirector is a way for video color editors of all skill levels to dramatically improve their projects.


AudioDirector7 LE

AudioDirector contains cutting-edge tools that make editing and fixing audio tracks fast and simple when editing audio for video projects.

Minimum System Requirements - 4K Ultra HD Blu-ray
  • 7th generation Intel® Core™ i7/i5 processor for Desktop PC (Kaby Lake-S), 7th generation Intel® Core™ i7/i5 processor for Notebook PC (Kaby Lake-H) *U processor is incompatible
  • Intel® HD Graphics 630 (Internal GPU for 7th generation processor)
  • HDMI 2.0a and HDCP 2.2 compatible, 4K display (3840 x 2160 minimum display resolution), HDR compatible (Incompatible display reproduces HDR contents with HDR>SDR format.)
  • Intel® SGX(Software Guard Extensions) support Intel® 200 series motherboard, HDCP 2.2/HDMI 2.0a output compatible, Intel® internal GPU output compatible
Minimum System Requirements - write/read BD/DVD/CD
  • Windows7™, Windows8™, Windows8.1™, Windows10™
  • Intel® Core™ Duo T2700/Core™2Duo E6300, AMD® Athlon 64 X2 3800 or faster
  • Intel G45, NVIDIA® GeForce® 7600GT, ATI Radeon® X1600 or faster
  • HDCP compliant display required for Blu-ray playback, 1024 x 768 minimum display resolution
  • 1GB required for Blu-ray playback and editing HD video
Write Support
  • BD-R (Single/Dual/Triple/Quadruple layer), BD-RE (Single/Dual/Triple layer)
  • DVD-R6, DVD-R DL, DVD-RW, DVD+R, DVD+R DL, DVD+RW, High speed DVD+RW, DVD-RAM, M-DISC(DVD)
Read Support
  • Ultra HD Blu-ray (BD-ROM Dual/Triple layer), BD-ROM (Single/Dual layer), BD-R (Single/Dual/Triple/Quadruple layer), BD-RE (Single/Dual/Triple layer), M-DISC (Single/Dual/Triple layer)
  • DVD-ROM (Single/Dual layer), DVD-Video, DVD-R, DVD-R DL, DVD-RW, DVD+R, DVD+R DL, DVD+RW, DVD-RAM, M-DISC(DVD)
  • CD-ROM (Mode 1&2), CD-ROM XA, Photo CD(Single/Multi-session), Video CD, CD-DA, CD-Extra, CD-R, CD-RW
Maximum Write Speed (BD)
  • 14x
  • 6x
  • 2x
  • 2x
  • 8x
Maximum Write Speed (DVD)
  • 8x
  • 16x
  • 8x
  • 4x
Maximum Read Speed (BD)
  • 8x
  • 12x
  • 6x
  • 10x
  • 4x
  • 8x
Maximum Read Speed (DVD)
  • 12x
  • 12x
  • 16x
  • 12x
  • 16x
Other Specifications
  • Horizontal or Vertical
Dimensions
  • 148 mm x 42.3 mm x 180 mm (W x H x D)

Supported media list can be found at Pioneer official website.
https://pioneer.jp/device_e/product-e/ibs/device_e/dev00003r_e.html
1Triple and quadruple layer BDXL discs can only be used in BDXL drives.
216x BD-R write speed achieved using certain media. Refer to the “Supported media list”.
3PowerRead is not guaranteed to work with all disc conditions or under all PC environments.
4PureRead3+ is not guaranteed to work with all disc conditions or under all PC environments.
5HDCP (High-bandwidth Digital Content Protection) display device is required only for playback of high-definition copy protected content (for example, a Hollywood Blu-ray title). For such content, the connection between the PC and the display device must be made using a digital DVI, HDMI, or DisplayPort cable.
6Support for writing DVD-R Version 2.0 For General. Unable to write DVD-R for Authoring 3.95GB and 4.7GB 7 Compatible with DVD-RAM Version 2.0/2.1/2.2 without cartridge. Unable to write RAM2 format disc.
8 Unable to use 8cm disc when you use the drive vertically. (Unable to use 8cm disc adapter.)
Note: Easy Setting, Auto Quiet mode, PureRead3+ and Peak Power Reducer can be configured as well as enabled and disabled with the Pioneer BDR-212UBK Drive Utility. The utility will be provided on the Pioneer Web site http://pioneer.jp/device_e/product-e/ibs/device_e/dev00001r_e.html
Pioneer and the Pioneer logo are registered trademarks of Pioneer Corporation.
M-DISC is a trademark of Millenniata, Inc
Intel and Core are trademarks Intel Corporation, registered in the U.S. and other countries.
AMD and Radeon are trademarks of Advanced Micro Devices, Inc., registered in the U.S. and other countries.
BLU-RAY DISC, the Blu-ray Disc logo and the Ultra HD Blu-ray Disc logo are trademarks of the Blu-ray Disc Association.
CyberLink, CyberLink PowerDVD, CyberLink Power2Go, CyberLink PowerDirector, CyberLink Instant Burn, CyberLink Label Print and CyberLink Photo Director are trademarks or registered trademarks of CyberL0ink Corporation. PowerRead is a registered trademark of Buffalo Technology (USA), Inc.
SERIAL ATA and its Design Mark are trademarks of Serial ATA International Organization.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other countries.
NVIDIA and GeForce are registered trademarks of NVIDIA Corporation.
All other product and brand names used herein are trademarks or registered trademarks to their respective companies.